Questions to ask

Browsing stage

Can I pick from the full range of products on offer or do I have to choose a particular style by an offer?

Does the company have a list of satisfied customers in the local area?

Does an official trade organisation recommend double glazing companies in my area?

Do the double glazing companies windows carry a standard such as a BSI number?

Are the installers covered by a Code of Practice?

Contract stage

Are you familiar with all the terms of the contract as once the contract is signed it will legally binding?

What is the total price along with the fees for any additional work?

Is the figure quoted with VAT included and that the terms of payment are explicitly laid out.

Have you listed a full description of the work to be carried out and everything you be getting for the price, and included any offers?

What date will the installation commence and when will the work be fully completed?

What is the order in which the installation will proceed?

What materials will be used as part of the installation?

Are there any extras that are included in your service?

Have you listed details of Payment (including deposits)?